Tiyphes™ MossLoop Interactive Snuffle & Tug Toy, Treat-Hiding Foraging Puzzle for Small and Medium Dogs

We’re Happy to Help

Questions about an order, product details, sizing, shipping, or everyday pet-care essentials?

The Tiyphes™ support team is here to help make your shopping experience clear, comfortable, and easy. We aim to respond as promptly as possible during regular business hours.

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Customer Support

Phone:
(888) 783-3932

Email:
service@tiypehs.com

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Mailing Address

Ruffwear, Inc.
2843 NW Lolo Drive
Bend, OR 97703
United States

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Support Hours

Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed

Messages received outside business hours will be reviewed on the next working day.

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📦 Need Help With an Order?

To help us assist you more quickly, please include:

• Your order number

• The email address used at checkout

• A brief description of your question

• Photos, when relevant

Providing these details helps our team review your request and respond more efficiently.

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Made for Pets, Supported by People

At Tiyphes™, we care about the small details that make everyday life with pets more comfortable—from feeding and grooming to walking, resting, playing, and traveling.

Thank you for choosing Tiyphes™. We appreciate the opportunity to support you and your pet.

At Tiyphes™, operated by Ruffwear, Inc., we respect your privacy and understand the importance of handling personal information responsibly.

This Privacy Notice explains what information may be collected when you browse our website, purchase pet products, contact our support team, or interact with our online services. It also describes how that information may be used, shared, and protected.

By accessing or using our website, you acknowledge the practices described below.

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1. Information We May Collect

We collect information needed to provide a smooth and secure shopping experience.

Information You Share With Us

You may provide personal information when you:

• Place or manage an order

• Create or update an account

• Join an email list

• Submit a product question or review

• Contact customer support

• Request a return, refund, or exchange

This information may include:

• Name

• Email address

• Phone number

• Shipping and billing address

• Order and account information

• Messages or requests sent to our team

Payment details are processed through authorized payment providers. Tiyphes™ does not directly store complete credit or debit card numbers.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser and device type

• Operating system

• Pages viewed and links selected

• Approximate location based on technical data

• Shopping cart and checkout activity

• Cookie and advertising identifiers

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2. How We Use Information

We may use collected information to:

📦 Complete Orders
Confirm purchases, process payments, arrange delivery, and provide shipping or tracking updates.

🐾 Provide Customer Support
Respond to product questions, order concerns, returns, exchanges, and other service requests.

🏡 Improve the Shopping Experience
Maintain website functions, remember preferences, and improve product pages, navigation, and recommendations.

🔒 Protect Our Store and Customers
Review transactions, prevent fraud, identify security risks, and protect accounts from unauthorized activity.

📧 Send Communications
Deliver order-related messages and, with your permission where required, promotional emails or product updates.

📊 Understand Store Performance
Analyze website traffic, customer interactions, and general shopping trends.

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3. Cookies and Similar Technologies

Tiyphes™ may use cookies, pixels, tags, and similar technologies to support website functionality.

These technologies may include:

Essential Cookies

Used for shopping carts, checkout, account access, payment processing, and website security.

Analytics Cookies

Help us understand how visitors use the website and which pages or products are most useful.

Preference Cookies

Remember selected settings, browsing choices, or other personalized features.

Advertising Cookies

May help us measure advertising performance and display more relevant promotional content.

You can manage cookies through your browser or device settings. Disabling certain cookies may prevent parts of the website from working properly.

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4. When Information May Be Shared

We do not sell or rent personal information in exchange for money.

Information may be shared with trusted service providers that help us operate the store, including:

• Website hosting platforms

• Payment processors

• Shipping and fulfillment providers

• Customer support systems

• Fraud-prevention services

• Analytics providers

• Advertising and marketing platforms

• Professional or legal advisers

These providers receive only the information reasonably needed to perform their services.

We may also disclose information when required to comply with applicable law, respond to a valid legal request, protect our rights, or investigate suspected fraud or misuse.

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5. Advertising and Analytics Partners

Our website may use services provided by advertising and analytics platforms, such as:

• Meta, including Facebook and Instagram

• Google

• Other digital advertising or measurement providers

These partners may use cookies or similar technologies to understand website activity, measure advertising results, or personalize content according to their own privacy practices.

You may be able to adjust personalized advertising preferences through your browser, device, or the settings offered by the relevant platform.

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6. Payment and Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

Our security practices may include:

• Encrypted website connections

• Secure payment gateways

• Restricted access to customer information

• Fraud-monitoring tools

• Account and checkout security controls

No method of online transmission or storage is completely risk-free. While we work to protect your information, absolute security cannot be guaranteed.

Please do not send complete card numbers, security codes, passwords, or other sensitive financial details by email.

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7. Data Retention

Personal information may be kept for as long as reasonably necessary to:

• Complete and document transactions

• Provide customer service

• Meet accounting or legal obligations

• Resolve disputes

• Prevent fraud

• Enforce our store policies

Information that is no longer required may be deleted, anonymized, or securely retained where legally necessary.

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8. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

• Request access to certain personal information

• Correct inaccurate information

• Request deletion of eligible information

• Opt out of promotional emails

• Limit certain advertising or tracking activities

• Request information about how data is shared

• Withdraw consent where processing is based on consent

To submit a privacy-related request, contact us using the information provided at the end of this notice.

We may need to verify your identity before completing certain requests.

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9. Email Preferences

We may use your email address to send:

• Order confirmations

• Shipping notifications

• Customer support responses

• Return or refund updates

• Promotional messages, when permitted

Marketing emails will include an unsubscribe option. Service-related emails concerning an active order or account may still be sent when necessary.

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10. Children’s Information

Our website and products are intended for adults purchasing pet supplies.

Tiyphes™ does not knowingly collect personal information directly from children under 13. If we learn that information has been collected from a child without appropriate authorization, we will take reasonable steps to remove it.

A parent or guardian may contact us regarding a child’s information.

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11. Third-Party Websites

Our website may contain links to external websites, services, payment platforms, or social media pages.

Tiyphes™ is not responsible for the content, security, or privacy practices of third-party services. We recommend reviewing their privacy notices before submitting personal information.

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12. Privacy Notice Updates

We may revise this Privacy Notice to reflect changes in our services, technology, business practices, or legal obligations.

The updated version will be posted on this page. Continued use of the website after an update means the revised notice will apply to future interactions.

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13. Contact Tiyphes™

For questions about this Privacy Notice or requests concerning personal information, please contact us:

Ruffwear, Inc.

Phone: (888) 783-3932
Email: service@tiypehs.com

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💛 Privacy With Care

Tiyphes™ creates thoughtful essentials for feeding, grooming, walking, playing, resting, and traveling with pets.

We aim to treat customer information with the same care and attention that guide the products we offer for everyday life with pets.

Simple, Secure Checkout

At Tiyphes™, we want purchasing everyday essentials for your pet to feel easy from start to finish.

All orders are processed in United States Dollars (USD) through secure payment providers. The payment methods available for your order will be displayed during checkout.

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PayPal

Select PayPal at checkout to continue to PayPal’s secure payment page.

You may complete your purchase by:

• Signing in to an existing PayPal account

• Using an eligible debit or credit card through PayPal guest checkout

A PayPal account may not be required when the guest card payment option is available.

Your payment details are entered directly through PayPal’s protected system and are not provided to Tiyphes™.

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Credit & Debit Cards

We accept commonly used domestic and international credit and debit cards supported by our checkout provider.

Available card options may include:

• Visa

• Mastercard

• American Express

• Discover

• Other eligible cards shown at checkout

Card availability may vary depending on your location, issuing bank, and selected payment provider.

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🔒 Payment Protection

Your privacy and payment security are important to us.

During checkout:

✔ Payment information is transmitted through encrypted connections
✔ Transactions are processed by authorized payment providers
✔ Tiyphes™ does not directly store complete card details
✔ Checkout information is handled through secure payment systems

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Payment Authorization

In some cases, a payment may be delayed, declined, or placed under review by the card issuer or payment provider.

This may happen because of:

• Incorrect billing information

• Bank security checks

• Insufficient available funds

• International payment restrictions

• Card authorization limits

For authorization or billing concerns, please contact your bank, card issuer, or payment provider directly.

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Need Assistance?

For general order or checkout questions, contact our customer support team:

Email: service@tiypehs.com
Phone: (888) 783-3932

Please do not send full card numbers, security codes, banking passwords, or other sensitive financial information by email.

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Comfortable Shopping for Life With Pets

From feeding and grooming to rest, play, walking, and travel, Tiyphes™ is committed to making your shopping experience as thoughtful and dependable as the products you choose for your pet.