Delivery Policy

AtΒ Tiyphesβ„’, we know pet essentials are often part of everyday routinesβ€”from a new leash for daily walks to a cozy bed, feeding bowl, toy, or travel carrier.

This policy explains how orders are prepared, shipped, tracked, and handled if delivery issues occur.

How We Fulfill Orders

Tiyphesβ„’ works with selected fulfillment facilities and shipping partners to help deliver pet products efficiently across different regions.

Depending on product availability and destination, an order may ship from a regional warehouse or another approved fulfillment location.

This approach helps us:

🐾 Maintain a wider selection of pet essentials
πŸ“¦ Reduce unnecessary warehouse transfers
🌿 Limit excess storage and packaging waste
πŸ’› Keep product pricing practical and accessible

Items from the same order may occasionally arrive in separate packages.

1. Order Preparation

Orders generally require 2–5 business days for:

  • Payment verification

  • Product inspection

  • Packaging

  • Shipping label preparation

  • Carrier collection

During holidays, major promotions, or high-demand periods, processing may take up to 6 business days.

Business days do not include weekends or public holidays.

2. Shipping Charges

A flat shipping fee of $6.99 USD applies to each order unless a different rate or free-shipping promotion is displayed during checkout.

Any available shipping options and charges will be shown before payment is completed.

3. Estimated Delivery Times

Estimated transit times begin after an order has been shipped.

Destination Estimated Delivery
United States 8–14 business days
Canada 10–16 business days
United Kingdom 10–16 business days
Australia 10–16 business days
Other international locations 14–21 business days

These timeframes are estimates rather than guaranteed delivery dates.

Delivery may take longer because of:

  • Carrier delays

  • Severe weather

  • Customs inspections

  • Public holidays

  • Remote delivery locations

  • Incorrect or incomplete addresses

  • High seasonal order volume

4. Tracking Your Package

Once your order leaves the fulfillment facility, a shipping confirmation email will be sent with available tracking information.

Please note:

  • Tracking may take 1–3 business days to become active

  • Some carriers do not scan packages at every transit point

  • A temporary pause in tracking does not necessarily mean the package is lost

  • International tracking may update only after the parcel reaches the destination country

Please check your spam or promotions folder if the shipping email is not visible in your inbox.

5. International Orders, Duties & Taxes

International shipments may be sent on a Delivered Duty Unpaid basis unless otherwise stated during checkout.

This means the recipient may be responsible for:

  • Customs duties

  • Import taxes

  • Brokerage charges

  • Local handling fees

  • Other government-required charges

These fees are determined by the destination country and are not included in the product or shipping price unless clearly stated.

Tiyphesβ„’ cannot control customs processing times or local import charges.

6. Address Changes & Order Cancellations

Please review your shipping information carefully before completing your purchase.

Requests to update an address or cancel an order should be submitted within 12 hours of purchase.

Contact us at:

Email: service@tiypehs.com
Phone: (888) 783-3932

We will try to assist, but changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

Customers may be responsible for additional shipping costs if an order must be redirected or reshipped because an incorrect address was provided.

7. Separate Packages

Some orders may contain products stored at different fulfillment facilities.

In these cases:

  • Products may arrive on different dates

  • More than one tracking number may be provided

  • No additional shipping fee will be charged solely because an order was divided into multiple packages

Please allow all listed packages to arrive before reporting missing products.

8. Damaged Deliveries

Please inspect your package shortly after it arrives.

If a product is damaged during delivery, contact us within 72 hours and include:

  • Your order number

  • A description of the damage

  • Clear photos of the product

  • Photos of the outer packaging

  • A photo of the shipping label

After reviewing the information, we may offer a replacement, refund, or another appropriate resolution.

Please keep the original packaging until the request has been reviewed.

9. Lost Packages

If tracking has not updated for an extended period or the carrier confirms that the parcel has been lost, contact our support team.

We may need to complete a carrier investigation before issuing a replacement or refund.

A package marked as delivered is not automatically considered lost. Customers should first:

  • Check around the delivery location

  • Ask household members

  • Contact building management or reception

  • Check with nearby neighbors

  • Contact the local carrier office

10. Refused, Unclaimed, or Undeliverable Orders

Packages may be returned to the sender because of:

  • An incorrect or incomplete address

  • Repeated unsuccessful delivery attempts

  • Failure to collect the package

  • Refusal of delivery

  • Unpaid customs charges

If the package is returned, any eligible refund will be reviewed after the item is received and inspected.

Original shipping fees, return carrier costs, customs fees, or reshipping charges may be deducted where permitted.

11. Delivery Responsibility

Once tracking confirms delivery to the address entered at checkout, responsibility for the package generally transfers to the recipient.

Tiyphesβ„’ is not responsible for theft or loss occurring after confirmed delivery. We recommend using a secure delivery location whenever possible.

Contact Our Shipping Team

For shipping, tracking, or delivery questions, please contact:

Tiyphesβ„’ / Ruffwear, Inc.

Phone: (888) 783-3932
Email: service@tiypehs.com

Please include your order number so our team can locate your shipment more quickly.

πŸ• Packed With Care for Life With Pets

From feeding and grooming to walking, resting, playing, and traveling, Tiyphesβ„’ aims to deliver every pet essential safely and reliably.

Thank you for welcoming Tiyphesβ„’ into the everyday moments you share with your pet.