Returns & Refunds

We want every Tiyphesβ„’ order to feel right for both you and your pet. If something is not suitable, this policy explains how to request a return, report an order issue, or receive an eligible refund.

1. Our 30-Day Return Period

Eligible products may be returned within 30 days of delivery.

To qualify, the product should be:

  • Unused, unworn, and unwashed

  • Free from pet hair, stains, odors, or damage

  • Returned with its original packaging, labels, and accessories

  • Accompanied by valid proof of purchase

Products showing signs of use or missing essential components may not qualify for return.

2. Requesting a Return

Before mailing any product, please contact our support team:

Email: service@tiypehs.com
Phone: (888) 783-3932

Please include:

  • Your order number

  • The product you wish to return

  • A brief explanation of the request

  • Clear photos if the product arrived damaged or incorrect

If the return is approved, our team will provide the applicable return instructions and destination details.

Please do not send products back without prior authorization. Unauthorized returns may be delayed, refused, or sent back to the customer.

3. Damaged, Defective, or Incorrect Products

Please inspect your order soon after delivery.

Contact us promptly if your product:

  • Arrived damaged

  • Has a manufacturing defect

  • Is missing parts

  • Does not match the item ordered

  • Arrived in an unusable condition

Include clear photographs of the product, packaging, and shipping label when possible. Once reviewed, we may offer a replacement, refund, or another appropriate solution.

4. Items That Cannot Be Returned

For hygiene, safety, or product-specific reasons, the following may be non-returnable:

  • Used grooming tools

  • Used pet bowls or feeding accessories

  • Pet beds, blankets, carriers, collars, or toys showing signs of use

  • Personalized or customized products

  • Gift cards

  • Clearance or final-sale products

  • Products damaged through misuse, chewing, scratching, or improper care

Sale products are only considered final sale when clearly identified as such before purchase.

5. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Store Error or Product Issue

If the product arrived damaged, defective, or incorrect, Tiyphesβ„’ may provide a prepaid return label or another suitable resolution after reviewing the request.

Change of Mind or Preference

For returns based on size, color, preference, or change of mind, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return resulted from an error on our part.

6. Exchanges

To help avoid inventory delays, exchanges are generally handled as a return followed by a new purchase.

The recommended process is:

  1. Request authorization for the original return

  2. Send the eligible product back as instructed

  3. Place a new order for the preferred size, color, or product

Availability of replacement items cannot be guaranteed.

7. European Union Orders

Customers receiving orders within the European Union may have the right to cancel or return eligible purchases within 14 days of delivery, subject to applicable consumer laws.

Returned products must generally be unused, complete, and in their original condition.

Certain sealed, personalized, hygiene-related, or used pet products may be excluded where permitted by law.

8. Refund Review

Once an authorized return is received, we will inspect the product and notify you of the result.

If approved:

  • The refund will be issued to the original payment method

  • Processing may take up to 10 business days

  • Banks and payment providers may require additional time to display the funds

If more than 15 business days have passed since refund approval, contact us at service@tiypehs.com.

Shipping charges, duties, and other service fees may not be refundable unless required by law or caused by an order error.

9. Refused or Undeliverable Packages

Orders returned because of an incorrect address, failed delivery attempt, refusal, or non-collection may be refunded after the package is received and reviewed.

Original shipping costs and any carrier return fees may be deducted where permitted.

🐾 Fair Support for Everyday Pet Life

At Tiyphesβ„’, we offer practical essentials for walking, feeding, grooming, resting, traveling, and playing with pets.

We aim to handle every eligible return fairly, clearly, and with care so you can shop with greater confidence.